Frequently Asked Questions

Yes. Orders start at $150.00. Your cart tells you how much more to add if you are under it.

No. You can check out as a guest with a credit card. An account is worth creating anyway: it keeps your order history, saves your shipping addresses, lets you reorder a past order in one click, and is required for negotiated pricing, tax exemption, and payment terms, because all three are tied to an account.

Yes. Card checkout has an optional PO or reference number field. If your account is set up on payment terms, a PO is required. Either way it appears on your receipt or invoice and on our copy of the order.

Enter your equipment model number on the home page and the whole catalog filters down to parts that fit it. Each part page also lists the equipment it is compatible with. Verifying compatibility before ordering is the customer’s responsibility, so if you are not certain, send us your model number and we will confirm it before you buy.

Usually. Send the manufacturer, the model, and a photo. A part number helps but is not required. We will identify and quote it, and we add new parts to the catalog every month.

Contact us as soon as possible. Orders move to the floor to be picked quickly, so we can only change one that has not shipped yet.

Most parts are stocked and ship in 2-3 business days. UPS Ground transit time is on top of that and depends on how far the order is travelling. If a part needs longer, its product page says so.

Shipping is a flat $15.00 per order by UPS Ground, no matter how many items are on it, and it is free on orders of $500.00 or more.

Not at this time. We ship within the United States only.

Yes, for approved accounts in the Knoxville area, at no charge. It is set up per account rather than offered at checkout to everyone, so contact us if you think you qualify and we will add it to your account.

Ask us before you order. We can usually accommodate it, but it has to be arranged ahead of checkout rather than after.

Yes. Facilities and distributors that order regularly can be set up with negotiated pricing on the parts they buy most. Contact us with the parts and rough annual quantities and we will put pricing together. Once it is set up, sign in before checking out: your pricing is applied at checkout and is tied to your account, so a guest order is charged list price.

Your pricing is applied at checkout rather than in the cart, so the total on the payment page is the one to go by. Each discounted line is labelled there. Make sure you are signed in first.

All major credit and debit cards, through a secure checkout. We never see or store your card number. Approved accounts can be set up on payment terms and invoiced instead.

Yes, for approved accounts. You give a PO number at checkout instead of a card, we ship the order, and an invoice follows with your payment due date on it. Contact us to apply.

Tax is calculated at checkout based on your shipping address and is charged where we are required to collect it.

Create an account, then upload your exemption certificate from the Account tab of your portal. Our staff review it and apply the exemption to your account. Orders placed before it is approved are still taxed, so upload it before you order if you can.

Yes. Send us the part numbers or your equipment model and the quantities you need and we will send a written quote.

All sales are final. We do not accept returns or exchanges for ordering the wrong part or changing your mind, which is why we would rather confirm fitment with you before you order. The exception is an item that arrives damaged or defective: contact us within 5 days of delivery and we will make it right.

Yes. Parts come with a 90-day warranty against defects in materials and workmanship, starting the day the part is delivered. If a part fails within that window under normal use, we will repair or replace it. The warranty does not cover abuse, misuse, mishandling, normal wear, or a part installed on equipment it was not sold to fit. Refurbished complete units carry the longer warranty stated on their product page.

Email or call us within 5 days of delivery with your order number and a photo of the damage, and we will arrange a replacement.

Our replacement parts are manufactured to original equipment specification and inspected before they ship. They are not sold as manufacturer-branded parts. Medical Parts Warehouse is an independent supplier and is not affiliated with, endorsed by, or sponsored by any original equipment manufacturer. Refurbished complete units are the exception: those are genuine used OEM equipment, serviced and rebuilt.

Replacement parts for surgical leg stirrups, patient positioners, and other OR equipment: boot pads, boot lock assemblies, lift assist assemblies, hardware, inserts, and refurbished complete stirrup pairs.

Yes. Refurbished stirrup pairs are disassembled, serviced, lubricated, and rebuilt to OEM specification with new boot pads, and carry their own limited warranty stated on the product page.

Sign in and open your account portal. Every order placed while signed in is listed there with a downloadable receipt, and you can reorder any of them in one click. Orders placed as a guest before you created your account are not linked to it.

Use the forgot password link on the sign in page and we will email you a reset link.

Email info@medpw.com or call (865) 654-0438 during business hours. We typically reply within one business day.